Must provide receptionist duties and clerical support to the department or organizational unit. Responsible for maintaining customer service area, taking and directing all incoming calls, taking messages, scheduling meetings and appointments as necessary, and greeting and assisting customers/clients while building professional rapport.

• Monitoring and handling busy switchboard. Employee must answer phone calls and direct calls appropriately. Should record name of caller, time of call, nature of business, and person called upon in a professional manner.
• Greet customers and assist them with questions or problems. Must maintain professional character and build rapport, while directing customers/clients to specific destinations.
• Post notices and important information as necessary.
• Process and prepare documents, memos, notices, and correspondences.
• Perform a variety of clerical duties such as sorting and distributing mail, typing, faxing and scanning documents, and scheduling appointments and meetings.
• Assist other staff members with filing, copying, correspondences and other tasks as requested.
• Receive payments and record receipts.
• General computer work such as data entry and maintaining customer files.
• Collect payments from customers.
• Regularly check supply room and maintain supply inventory.
• Attend staff meetings occasionally.
• Maintain front desk organization and neatness of reception area.
• Take on other clerical/receptionist duties as assigned.

In order to be successful with this position, the employee must be an enthusiastic, hard-working and focused individual. All the above duties and any other additional duty assigned must be performed satisfactorily. In the case of a handicap, company MUST and WILL make reasonable accommodations to perform the essential functions of the job.

· High School diploma or GED equivalent.
· 6 months-1 year related experience.
· Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
· Some experience with data entry.
· Strong team player.
· Customer-service experience.
· Good communication skills.
· Must be proficient in the English language.

· Ability to make decisions in a quick manner.
· Ability to maintain focus on work if and when distracters exist in work environment.
· Ability to carry out a few tasks at once.
· Ability to do basic mathematics (addition, subtraction, division, multiplication, fractions, etc.).
· Ability to use knowledge and common sense to carry out given instructions.
· Exercise discretion and judgment in responding to inquiries and protecting confidential information and issues.
· Ability to manage one’s own time.

· Normal physical strength and lifting 10-20 pounds. Employee may occasionally be required to lift packages and other material that may weigh up to 20 pounds.
· Ability to make normal movements from place to place. Employee will frequently have to stand or walk around. If handicap exists, employee must be able to move around with reasonable accommodations.
· Ability to multi-task. Employee should be able to work well under pressure and be able to handle a few tasks at one time.
· Must be able to use hands and fingers to feel, handle, or reach for objects.
· Must be able to type for a long period of time.
· Normal hand eye coordination.

· Moderate amount of noise in work environment.
· Normal temperatures in work environment.
· Reasonable accommodations may be made to the work environment for those with disabilities who can perform the essential functions of the job.