Summary 

Loan Officer must seek potential clients, individuals or businesses, in need of loans.  He/She will specialize in commercial consumer, or mortgage loans.  Often act as a salesperson, persuading clients to obtain loans from their institutions or, in the case of mortgage loan officers, developing relationships with real estate agencies that might refer homebuyers to them.  Loan Officers also help clients apply for loans.

**** The Loan Officer’s responsibilities and duties vary based various situations and assignments. ***

Essential Functions 

• Gather information about clients to ensure that an informed decision is made regarding the quality of the loan and the probability of repayment.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
• Compute payment schedules. 
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.  
• Describe and explain different types of loans and credit options that are available to customers. 
• Meet with applicants to obtain information for loan applications and to answer questions about the process. 
• Negotiate payment arrangements with customers who have delinquent loans.
• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information.
• Prepare reports for customers whose accounts are delinquent, and forward irreconcilable account for collector action.
• Review and update credit and loan files.
• Review loan agreements to ensure that they are complete and accurate according to policy. 
• Submit applications to credit analysts for verification and recommendation. 
• Work with clients to identify their financial goals and continue working towards achieving those goals.
• Arrange for maintenance and liquidation of delinquent properties.
• Handle customer complaints and take appropriate action to resolve them.
• Interview, hire, and train new employees.
• Market bank products to individuals and firms, promoting bank services that may meet customers’ needs.
• Provide special services such as investment banking for clients with more specialized needs.
• Set credit policies, credit lines, procedures and standards in conjunction with senior managers. 
• Maintain awareness of new types of loans and other financial services and products in order to better meet customers’ needs.
• Supervise loan personnel.

***This list is not exhaustive.  Employee is expected to carry out any other job-related activity as requested by supervisor. ***  

Essential Job Qualifications 

An ideal candidate should have strong sales experience, work well with residential customers and preferably have mortgage sales experience. This individual should be a team player who is energetic, enthusiastic, and eager to learn new concepts. Most critically, one must possess excellent communication skills, both in person and over the telephone. An outgoing personality and a fun, good-natured individual is an ideal candidate.  In the case of a handicap, company MUST and WILL make reasonable accommodations to perform the essential functions of the job.  

Education/Experience 

• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Advanced knowledge of mathematics, algebra, statistics, geometry, calculus, and their applications.
• Advanced verbal and written communication skills.
• Efficient in the use of personal computers, including word processing software.
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Knowledge of providing outstanding customer and personal service.
• Outstanding judgmental and decision-making skills.
• Great active listening skills. 
• Good organizational and planning skills.
• Ability to deal with a wide range of people.
• Must be a team player that works well with others.

Mental Effort 

• Must be capable of managing one’s own time and finishing assignments on time.
•  Ability to use independent judgment and to manage and impart confidential information.
• Ability to understand written sentences and paragraphs in work related documents.
• Competent in mathematics. 
• Normal concentration or intensity, which includes a long period of mental effort with little or no breaks.
• Ability of multi-tasking.

Physical Demand 

• Ability to speak clearly so others will understand.
• The ability to see details at close range.
• Must be able to use hands and fingers to feel, handle, or reach for objects.
• Sometimes involves considerable travel.
• Standard 40-hour week.  May require overtime depending on the number of clients and the demand of loans.
• Ability to move around the office and travel with reasonable accommodations.
• Usually carry a heavy caseload and sometimes cannot accept new clients until current cases have been completed.
• Good hand-eye coordination necessary in order to operate computers and various office equipments.  
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Normal office work environment.
• Traveling is frequently required. 
• Normal temperatures in indoor work atmospheres.
• Overtime may be necessary based on workload.
• Team-oriented work atmosphere.
• The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.